FAQS
Your Questions. Professional Answers.
We want to anticipate any concerns and prevent any issues that may come up as you browse through our collections. That’s why we provide comprehensive answers to some of our most frequently asked questions. Hopefully you find what you’re looking for, but be sure to let us know if there’s anything more we can help you with.
WHAT IS YOUR RETURN POLICY?
To return your products they must be unused, unwashed and returned in their original packaging within 30 days of receiving your order to qualify for a full refund or store credit. After 30 days, items will no longer be accepted for returns. Please contact us by email at knottywoodyyc@gmail.com before returning your items to us, unsolicited returns will not be accepted. Please take care when repackaging items to avoid damaging them in transit.
Where do you ship?
We ship all over the world. Online orders can be shipped to anywhere in Canada and the US. Please contact us at knottywoodyyc@gmail.com for shipping international orders.
MY PIECE HAS A IRREGULARITY?
I use salvage wood for the creation of my piece and sometimes encourage exothermic reactions in the epoxy. I do my best too stabilize the wood and remove all the bubbles, but they are part of each piece. If you are very concerned, please contact me at I will do my best to refinish your piece.